eStatements are electronic copies of your account statements that you can view, search, save and print online! The benefits of having eStatements are:
Stop filing or shredding your paper bank statements. Have less worry about mail fraud and identity theft. View your monthly bank statement online on our secure site.
Did you know that according to recent studies on identity theft, the average consumer who monitors account information online detects identity theft up to 12 days faster that those who monitor their accounts by paper methods? Source: Javelin Strategy & Research
If you already have an online banking agreement, just log into Dean Bank Online and click on the black "eStatement" button to the right above the Accounts Summary heading. Not banking online yet? Get started today by clicking the "Enroll" button at the top right of any page.
How to Access eStatements
You will be notified by email each time that a new statement becomes available for viewing online. In order to send you notification of your current e-Statement, we must always have your current email address on file. If you are an existing Dean Bank Online customer, you will be asked to verify the email address we have on file when you sign up for e-Statements. If you are not yet an online banking customer, you will be asked to provide us with an email address that will be used to send you all electronic statement related notifications. Let us know immediately if your email address changes.
You can gain access to your account statements by using any type of computer connected to the Internet and logging in to Dean Bank Online. The preferred browser is Microsoft Explorer version 4.04 or higher. Upon requesting e-Statement service, you will receive an email with links to the sites from which you can download all the required software.
eStatements are Secure
You understand that the statement information received from Dean Bank will be encrypted and password protected for your security. As a result, you will be required to enter your Sign-On ID and Password to view the electronic statement(s) and check images. Your Sign-On ID and Password are highly sensitive and extremely confidential and must not be disclosed to others or recorded in or on your personal computer.
Requesting a Paper Statement
By opting to receive e-Statements, Dean Bank will discontinue sending you paper statements via postal mail service. Your e-Statements contain the same information as a paper statement and can be printed out. You will need a printer if you want to create a paper copy of your statements. By requesting to receive your statements electronically, you are telling Dean Bank that you have printing capabilities. If you decide to stop receiving e-Statements and return to traditional paper statements, please contact us and we will make this change.
Questions about your eStatement
In case of errors or questions about your electronic statement(s), you can contact us by telephone at 508-528-0088, or notify us in writing at Dean Bank, P.O. Box 307, Franklin, MA 02038 as soon as possible. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. (1) Tell us your name and account number. (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. (3) Tell us the dollar amount of the suspected error. We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error; so that you will have the use of the money during the time it takes us to complete our investigation.